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Noticeboard

Online Appointment System Error Message

When trying to search for an available appointment using our Online System you may find that an error message appears that says, “We are very sorry but an error occurred while retrieving the slots from the practice”. We have reported the error to our Medical System Supplier who are trying to resolve the issue. Sorry for the inconvenience.

Changes to the Online Account Registration Process

Please note that in the interest of patient confidentiality, we have updated the process in which we register patients for our online services. Please see the Online Appointments Tab within the Appointments page for more information. 

 

NHS SBS Practice List  Maintenance

Please respond to registration letters from NHS England, or you may be de-registered from this Practice!

NHS England is Removing Patients From Surgeries Who Do Not Respond To These Important Letters.

Click Here For More Information

ASAP Campaign

If you are ill or injured and are not sure where to turn, you can download the ASAP mobile phone App (ASAP Glos NHS) from the App store or search the ASAP website. Alternatively, call NHS 111.

Urgent Care System

The practice ‘Urgent Care’ system - If a patient requires an urgent appointment, they can expect to be offered by reception an appointment time with the Nurse Practitioner or Doctor on duty at any of the following locations:

 Rosebank Surgery, Severnvale Surgery, Gloucester Health Access Centre or Matson Lane Surgery

PLEASE NOTE THAT THIS IS AN EMERGENCY SERVICE, THEREFORE PATIENTS MAY NOT BE SEEN AT THE EXACT TIME GIVEN TO YOU BY RECEPTION. PLEASE BE REASSURED THAT PATIENTS WILL BE SEEN THAT DAY.

 

Do you have an email address that the surgery could use to contact you?

Please complete the contact slip available here and return to either surgery.

Welcome to Rosebank Health Online

We are sorry to advise that eConsult has been temporarily suspended. We hope to open the service again in the near future. Please continue to use the ASAP advice service in the mean time.

Important Changes to the Online Prescription System

What's Changing?

We are in the process of turning off the Repeat Prescription Request Form, which is accessed

via this website. The form is pictured below:

                                         The Repeat Prescription Request Form will be closing at the end of July 2016. 

What's Replacing it?

We have a new website called Patient Services, which was previously known Vision Online (see below). Registered users have one account that handles prescription requests and appointment bookings online. You may have had a Vision Online account and also used the Repeat Prescription Request form.

What do I need to do? 

If you were not already a registered user of Vision Online (see below), you will need to register for a Patient Services account if you wish to continue to order repeat prescriptions online. Please complete the application form below and bring it in to either surgery, with the correct identification required, so we can register you.

Patient Services Application Form

Vision Online - Existing Users

Vision Online is being replaced by the new Patient Services website. If you are a current user of Vision Online, then you will need to migrate to the new service next time you log in. Migration is easy, just log into Vision Online and use the help guide below to complete the process. You do not need to provide ID or compelte the application process in order to migrate.

If you had a Vision Online account but have lost your login details, you will need to complete the application process above to register with the new Patient Services website.

Migrating from Vision Online - Help Guide


(Site updated 29/09/2016)
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