Online Appointment System Error Message
When trying to search for an available appointment using our Online System you may find that an error message appears that says, “We are very sorry but an error occurred while retrieving the slots from the practice”. We have reported the error to our Medical System Supplier who are trying to resolve the issue. Sorry for the inconvenience.
Changes to the Online Account Registration Process
Please note that in the interest of patient confidentiality, we have updated the process in which we register patients for our online services. Please see the Online Appointments Tab within the Appointments page for more information.
NHS SBS Practice List Maintenance
Please respond to registration letters from NHS England, or you may be de-registered from this Practice!
NHS England is Removing Patients From Surgeries Who Do Not Respond To These Important Letters.
Click Here For More Information
If you are ill or injured and are not sure where to turn, you can download the ASAP mobile phone App (ASAP Glos NHS) from the App store or search the ASAP website. Alternatively, call NHS 111.
Urgent Care System
The practice ‘Urgent Care’ system - If a patient requires an urgent appointment, they can expect to be offered by reception an appointment time with the Nurse Practitioner or Doctor on duty at any of the following locations:
Rosebank Surgery, Severnvale Surgery, Gloucester Health Access Centre or Matson Lane Surgery
PLEASE NOTE THAT THIS IS AN EMERGENCY SERVICE, THEREFORE PATIENTS MAY NOT BE SEEN AT THE EXACT TIME GIVEN TO YOU BY RECEPTION. PLEASE BE REASSURED THAT PATIENTS WILL BE SEEN THAT DAY.
Do you have an email address that the surgery could use to contact you?
Please complete the contact slip available here and return to either surgery.