I am sure everyone will agree that this year has been like nothing we could ever have imagined. It has been a tough and difficult year for all. We would like to thank our patients who have shown patience and understanding as we work through a period that has seen the greatest demand the NHS has ever experienced.
As a practice, we wanted to remind you that throughout the pandemic we have continued to see patients face to face and will continue to do so. (Despite what the national newspapers may say).
Accessing the surgery has had to be done differently during the pandemic to ensure we can keep our staff and patients safe. We know our front doors are currently closed, we have taken this approach to ensure the sickest and most vulnerable people in our community visiting the surgery or needing to see one of our clinicians are protected. However we are still available for anyone who needs us via our many other methods.
We hope to reopen the doors to our surgeries in the coming weeks.
Our workload has increased hugely since this time last year, not taking into account that we have delivered nearly 50 000 covid vaccinations at the Rosebank Vaccination Hub since December.
We are currently seeing an increase in demand of over 20% compared to a normal week (pre pandemic). For week commencing 26th April we received requests via the phone or eConsult for over 2000 GP appointments (and it is not slowing down), this does not include requests for prescriptions, Nurse, HCA and phlebotomist appointments, or patients queries and questions.
Please understand that every member of the practice team during the past year has gone above and beyond, sometimes at a cost to themselves (and sometimes their family) to ensure that our patients get the best possible care that we can deliver. We cannot thank our wonderful team enough for their dedication, often when dealing with their own anxieties, sickness and stresses.
We do not have any control over hospital appointments or operations so please don’t shout at us if you can’t get what you need elsewhere in the system- we truly understand your frustrations as we have to try to navigate the system on a daily basis, often with the same outcomes as you.
We will get things wrong occasionally, and are happy to look into anything we could do better, but we never set out to annoy or upset anyone.
Our Doctors and staff are tired, we’ve been through the same things that you have in this pandemic whilst working harder than ever before. But please remember if you have significant symptoms or illness that you are worried about we are still really keen to hear from you.
We ask that you be kind to anyone you come in to contact with at the surgery – we are truly trying our best to cope with the unprecedented demand we are currently experiencing and to make sure every patient gets what they need in a timely manner.
Thank you again for all the patience and support you have shown the surgery we are very grateful to you all.