NHS Prescription Ordering Line

The NHS Prescription Ordering Line (POL) is an easy service for you to use to order your repeat prescriptions. All you need to do is phone 0300 421 1215.

You will speak to a dedicated receptionist, who will be able to order your repeat prescription from your Doctor’s surgery and either send your prescription directly to your normal Chemist or have the prescription ready for you to collect from your surgery.

Why use this new service?

The POL service makes ordering your repeat prescriptions quicker and easier. Most surgeries do not accept repeat medicines requests over the phone and this new service will enable you to do this.

Who will you talk to?

Your call will be answered by a fully trained receptionist, who will order your prescription in a friendly and efficient way. They will discuss your medication requirements with you, and will let you know if you need a medication review with your Doctor.

If a family member currently orders your prescriptions for you, you will need to give your consent for them to continue doing this through the POL.

The receptionist will only access the personal information that is relevant to your request. Your personal information is secure and confidential in line with the Data Protection Act 1998.

Why are we offering this new service?

We are introducing this service to provide an easier way for you to obtain repeat medicines, while reducing wasted medicines for the NHS. Once the medicines have been supplied to patients they cannot legally be used for anyone else. We want to make sure that you receive the correct amount of medicines, in the most timely and efficient way.

I am happy with my existing service. Do I have to change?

You can still order your medicines in the following ways if you’d prefer:

  • Speaking with a receptionist in persona at the surgery
  • Submitting a written request to the surgery in persona on by post
  • By ordering online if you have signed up to this service

When will the prescription be ready?

Your prescription will be provided by the surgery in the usual way and time frame.

Can my pharmacy still deliver my prescriptions?

Yes, this service will not affect the way you obtain your medicines.