Improved Access Service

Rosebank Health is offering improved access to GP and Nurse appointments for their patients. This involves providing additional appointments during normal surgery hours and extended opening times until 20:00 on some weekdays and on some Saturday mornings until 13:00.

How to book an Improved Access Appointment

Ring Rosebank Health as normal. We will offer you an appointment based on what is available. If you choose an Improved Access appointment, the reception staff will tell you where the clinic is being held and the times available. If this is convenient an appointment will be booked for you. You will be asked for a brief indication of why you want to be seen. This is not because we are being intrusive, but in some cases, it may be better to see a specific GP and we are simply trying to ensure your appointment is booked appropriately.

Who can be seen at an Improved Access Appointment

These appointments are for anyone with a new problem, such as tonsillitis or an ear infection, or with a long-term condition that has become worse, e.g., a chest/respiratory condition that has become worse and needs treating urgently.

Usually, if you have already seen your own GP about a problem, or the appointment is about a long-term condition, it would be better for you to continue to see your own GP who already knows about your condition, including any tests or treatments you have received.